Our promised check-in time is 4pm.

As frequent travelers, we know how convenient it is when your lodging provider is flexible in
offering early check-in. When the schedule permits, we are very happy to grant you early access to
your home. This will be subject to the schedule of the departing guests and our housekeeping team.
Since we often receive last-minute bookings, we can’t guarantee an early check-in before the day
prior to arrival. However, we will keep you updated on our guest schedule so you can plan
accordingly.

In the event that you will arrive in Seattle before the home is ready for you, we are happy to
arrange to securely store your bags so you can enjoy the city unencumbered by luggage until your
home is available. We can also phone or text you as soon as the housekeeping crew has completed
their work. Please let us know if you would like such an arrangement.

Our promised check-out time is 11am.

As with check-in, we know how convenient it is when travelers are afforded flexibility on check-out.
When the schedule permits, we are very happy to grant you a later departure time. This will be
subject to the schedule of the arriving guests and our housekeeping team. Since we often receive
last-minute bookings, we can’t guarantee a late check-out until the evening prior to departure.
However, we will keep you updated on our guest schedule so you can plan accordingly.

In the event that you will remain in Seattle after you must vacate the home, we are happy to arrange
to securely store your bags so you can enjoy the city unencumbered by luggage until you leave the
city. Please let us know if you would like such an arrangement.

Every home has an electronic lock. YOU choose the code which will be programmed for the duration of
your stay. You will receive simple user instructions before arrival. No need to see us to collect
keys. No need to fumble with a cumbersome lockbox upon arrival. And you may share your code with
your companions so no one is ever locked out.

We are a full service operation. We rely on our years living in the neighborhood, along with the
experience of over 800 bookings, to help ensure that your stay meets your expectations.

We happily share recommendations for dining, sightseeing, and transportation/car services. We are
pleased to refer you to top-notch providers for spa, hair, and nail services. We will accept
delivery of packages/luggage in advance of your stay. In addition, we are happy to help you arrange
reputable babysitters. Our team will even fill your shopping list and stock your home with groceries
in advance of your arrival.

On request, we will decorate your home for a birthday, anniversary or other celebration. We will
even have a cake waiting for you if you wish.

Do you have other special requests that would make your trip perfect? Just let us know, and we will
partner with you to meet your needs.

Yes! Upon booking, we will share with you our homemade guide to Seattle, customized to your
neighborhood. It includes our favorite restaurants, with details that you won’t find elsewhere,
including what dishes not to miss and which waiter to request. The guidebook offers insider hints
and suggestions for both the popular and lesser-known attractions. It also includes a walking tour
of the neighborhood, review of annual events and festivals, and much more.

We will happily stock the house in advance of your check-in so that everything is ready when you
arrive. This service requires arrangement in advance and we generally expect to have your list at
least 72 hours ahead of arrival. For this convenience, we will add 20% to the grocery bill (minimum
fee is $25), with a $5 surcharge if your order requires stops at multiple stores (e.g. Whole Foods
and Safeway). You may include beer, wine and liquor in your request.

Our housekeeping crew does a thorough cleaning between all guests. If you would like a cleaning
during your stay, we can organize that with advanced arrangements. The fee is a direct pass through
to the housekeepers, and will be equal to that charged with your original booking. You may leave the
payment for the cleaner directly, or arrange to pay through us.

If you would like a change of towels during your stay, we can organize that for a fee of $5 per
person and with advanced arrangements.

Please let us know in advance and we will help you source an experienced, responsible sitter(s) for your kid(s). Now go on out and have some fun!

Unlike most vacation rental homes, we have a maintenance team working 7 days a week. If there is an
item that requires attention, we can usually tend to it the same day or first thing the following
day. That said, our homes are in tip top shape and so issues rarely arise!

Yes. If you wish to send luggage or other materials in advance, please ask us for shipping
instructions. We will gladly receive your shipment without a fee, and have your delivery waiting for
you in your home upon arrival.

For most of the year, we do not. However, we do have minimum stay guidelines that vary by home and
date for various holidays, certain weekends, and throughout the summer season. We sometimes relax
these guidelines for stays that are booked on short notice, or for days that are vacant between
existing bookings. This is another reason why we do not take instant bookings on our site.

When you enter your dates and headcount into our website, the pricing returned will include the following:

One-time cleaning fee which varies based on the size of the home.  The entirety of this fee is passed on to the cleaning crew. We proudly pay above market wages for our exceptional team.
Sales tax of 15.6%. This tax is waived for stays 30 days and longer.
Extra guest fee: There is no change in price for any headcount up to twice the number of bedrooms in the home. Beyond this number, there is a nightly fee of $25 per additional person.
A fully-refundable security deposit is collected with each rental.

If you choose to pay by credit card, we pass through 3% credit card processing fees.

The security deposit ranges from $500 (1 and 2 bedroom homes) to $1,000 (3+ bedroom homes). Some large homes have a $1,500 deposit.  Seattle Vacation Home, at its sole discretion, is entitled to withhold funds from the security deposit to
reimburse for damages to fixtures, furnishings, housewares, appliances, structures or other
property. Funds may also be withheld to compensate for excess cleaning expenses. In the event that
the funds in the security deposit are insufficient to recompense damages, Seattle Vacation Home
reserves the right to collect additional funds from guests.

Seattle Vacation Home will return the security deposit (minus any funds owed for damage) within 7
business days of the departure of the guest.

For your comfort, please understand that in over 8,000 bookings to date, we have experienced issues
with fewer than 2% of guests. And in most of these cases, the guests have agreed “oops, we broke
____, please take reimbursement from our deposit.” We tend to attract responsible and mature guests,
and so we are not accustomed to disputes!

We accept cash, Venmo, electronic bank transfer, bank wire, QuickPay/Zelle, CashApp, Popmoney, and checks made out to Seattle Vacation Home. Paypal is accepted if there is no fee on the receiving end.

Credit cards are accepted with a 3% fee for payment processing.

We offer monthly pricing for stays 30 days or longer.

All accepted reservations are non-refundable for any reason. We are a small family business and when we accept a reservation, we remove that home from the market and can no longer accept bookings for it. Since we are prepared to honor your reservation, we expect you to honor it as well. We encourage guests to consider travel insurance, including “Cancel For Any Reason” policies. Guests shall bear the financial burden of their changing travel plans regardless of reason, including but not limited to:

• Someone died
• Someone was born
• Someone was fired
• Someone got a new job
• Someone got injured
• Someone got sick
• Someone got well
• Someone isn’t graduating after all
• The wedding/conference/cruise/meeting/concert/etc. was cancelled
• A flight was delayed
• A flight was canceled
• There was a storm, hurricane, earthquake, typhoon, monsoon, tornado, pandemic, national or global emergency, terrorist act, etc.
• All of the above applies to shortened stays in addition to canceled stays.

Just as is the case at most lodging providers, you will need to provide a photo ID. This can be
scanned and uploaded to our Guest Portal on this website. You will also need to provide the full
names of all guests who will be in the home. This is a requirement of our insurer and not subject to
negotiation.

We have a reasonable set of rules designed to respect our neighbors, ensure the safety of our guests, and protect our property. Please see here for a discussion of our expectations.

We have a reasonable set of rules designed to respect our neighbors, ensure the safety of our guests, and protect our property. Please see here for a discussion of our expectations.

No! You are on vacation. No need to do the laundry. For the dishes, you are welcome to rinse them off and leave them in the sink.

A few of our homes are well-designed for workshops and business retreats. Please contact us to discuss your particular needs and how we might be able to accommodate you.

For the most part, our homes are not suitable for large social gatherings, as we wish to respect the
rights of our neighbors to a calm and peaceful environment. We are willing to consider events on a
case-by-case basis which will take into account your vision for your event, including time of day,
anticipated headcount, and expected noise levels.

We have streamlined and automated our planning experience as follows:

Submit a request via this website and await a lightning fast reply.
Create a login to our Guest Portal and complete our pre-stay questionnaire and upload a photo ID to the Guest Portal.
Complete the electronic signing of our Rental Agreement and complete payment.
At that point, your booking is confirmed, and you will be invited to download your detailed stay instructions (including address, directions, house manual, wifi code, etc.) and our homemade Seattle guidebook.

Enjoy your stay!