FAQ

Checking In/Checking Out

What time is check in? Can I check in early?

Our promised check-in time is 4pm.

As frequent travelers, we know how convenient it is when your lodging provider is flexible in
offering early check-in. When the schedule permits, we are very happy to grant you early access to
your home. This will be subject to the schedule of the departing guests and our housekeeping team.
Since we often receive last-minute bookings, we can’t guarantee an early check-in before the day
prior to arrival. However, we will keep you updated on our guest schedule so you can plan
accordingly.

In the event that you will arrive in Seattle before the home is ready for you, we are happy to
arrange to securely store your bags so you can enjoy the city unencumbered by luggage until your
home is available. We can also phone or text you as soon as the housekeeping crew has completed
their work. Please let us know if you would like such an arrangement.

Can I check out late?

Our promised check-out time is 11am.

As with check-in, we know how convenient it is when travelers are afforded flexibility on check-out.
When the schedule permits, we are very happy to grant you a later departure time. This will be
subject to the schedule of the arriving guests and our housekeeping team. Since we often receive
last-minute bookings, we can’t guarantee a late check-out until the evening prior to departure.
However, we will keep you updated on our guest schedule so you can plan accordingly.

In the event that you will remain in Seattle after you must vacate the home, we are happy to arrange
to securely store your bags so you can enjoy the city unencumbered by luggage until you leave the
city. Please let us know if you would like such an arrangement.

Can I check in way late at night? Or do I need to get keys by a certain cutoff time? How many keys will my group be given?

Every home has an electronic lock. YOU choose the code which will be programmed for the duration of
your stay. You will receive simple user instructions before arrival. No need to see us to collect
keys. No need to fumble with a cumbersome lockbox upon arrival. And you may share your code with
your companions so no one is ever locked out.

Amenities and Facilities

We are traveling with a baby. Do you have any baby equipment that we can borrow?

Yes! We know the inconvenience of traveling with a baby, and all the equipment that is required.
We are glad to loan equipment to our guests on a first-come first-served basis according to when it
is requested. Our loaner equipment includes pack and plays, strollers, booster seats, and baby gates.
Note that several of our homes are equipped full-time with cribs.

We do not charge a fee to borrow this equipment. Enjoy!

Do you have barbecue/grill facilities at your
homes?

Outdoor grilling facilities are available at:

  • “American Wonders”
  • “Graceland”
  • “Life’s a Beach” (small)
  • “Life’s a Game”
  • “Out of Africa”
  • “The Aerodrome”
  • “The Arboretum”
  • “The Autobahn”
  • “The Big Top”
  • “The Campus”
  • “The Depot”
  • “The Fields of Dreams”
  • “The Gallery”
  • “The Hawks’ Nest”
  • “The House of Suffrage”
  • “The Library”
  • “The Milky Way”
  • “The Olympics”
  • “The Port”
  • “The Vineyard”

Do the homes have dishwashers?

Every home except for “Dawg Pound” has a dishwasher. Dishwasher detergent is provided for you.

Do the homes have laundry facilities?

Every home except for “Dawg Pound” has a washing machine and dryer. “House of Suffrage” has 2 of
each! Laundry detergent is provided for you.

Are your homes air conditioned?

Air conditioning is a real rarity in Seattle, and seldom needed aside from the occasional summer
heat wave. While most Seattle homes have no air conditioning, we have a window unit installed in
each of the following homes:

  • “Graceland” (Master bedroom window unit)
  • “Out of Africa” (1 portable unit in living room)
  • “The Aerodrome” (2 window units: Master bedroom and living room)
  • “The Autobahn” (Living room window unit)
  • “The Big Top” (1 portable unit in living room)
  • “The Campus” (2 window units: Top floor bedrooms)
  • “The Depot” (2 window units: Master bedroom and living room)
  • “The Fields of Dreams” (Master bedroom window unit)
  • “The Gallery” (2 window units: Master bedroom and living room)
  • “The Berlin Wall” (Master bedroom window unit)
  • “The Great Wall” (Master bedroom window unit)
  • “The Library” (2 window units: Master bedroom and living room)
  • “The Olympics” (Living room window unit)
  • “The Port” (2 window units: Master bedroom and living room)
  • “Thomas Lodge Boston” (Master bedroom window unit)
  • “Thomas Lodge New York” (Master bedroom window unit)
  • “Thomas Lodge Philadelphia” (Living room window unit)
  • “Thomas Lodge Vermont” (Living room window unit)
  • “Wall Street” (Master bedroom window unit)

We plan to cook. Can you tell me how the kitchen
is equipped?

Casual meals at home can be a fun aspect of vacations. In addition to high-end modern appliances (stainless steel, gas stovetop at most homes, etc.) you will find your
kitchen to have all the basic supplies, and even a few not-so basics.

Our kitchens are well stocked for group meals! Each kitchen has plenty of plates, bowls, juice glasses, large drinking glasses, and wine glasses.

You will also find a microwave, toaster, 12-cup drip coffee maker, teakettle, knife set, measuring cups, measuring spoons, strainers, trivets, spatulas, cutting boards,
bakeware, pots and pans,dish towels, cookie sheets, food storage containers, and a colander. There are other assorted ustensils such as a can opener, pizza cutter,
potato peeler, and grater.

Perhaps most importantly, you will find a blender in each kitchen.

Some of our homes even have champagne flutes!

Maybe you’d like to slow cook your famous chili while in Seattle, but as with most vacation rentals, you don’t see a crock pot listed. If you let us know your special
request ahead of time, we will let you know whether we can meet your needs with a loan from our own kitchen. No promises, but we will do our best.

We are a big group. Will the home have enough
glasses/dishes/etc.?

Our kitchens are well stocked for group meals! Each kitchen has plenty of plates, bowls, juice
glasses, large drinking glasses, and wine glasses.

What safety features are present in your
homes?

All of our homes are equipped with a fire extinguisher, first aid kit, smoke detectors, carbon
monoxide detectors and emergency flashlights.

Is there parking at your rental homes?

If you do choose to have a car, we offer dedicated off-street parking at all homes except for
(ironically) “The Autobahn” and “Dawg Pound.” Parking includes a mix of attached garage,
detached garage, dedicated off-street space, and driveways. For complete details by home, see here.

Note that for all homes, street parking is free of charge and without restrictions. It is
particularly easy to park right outside the front door at our two homes without dedicated
off-street parking.

Are your homes accessible for those with
disabilities?

All of our homes require the use of stairs, and some are quite “vertical” in nature (with living
spread over 3 or more floors). Those who have difficulty managing stairs will want to carefully
review the description of the home under consideration. If you have any questions and want to
discuss your particular needs, just let us know and we can help you better understand the layout
of each home.

(Note: for those with small children, please be mindful that there are no safety gates at any
staircase)

Can I drink the water?

Not only is Seattle’s water safe for drinking, but it is also delicious. Each home has either a
filtered water dispenser built into the fridge or a Brita filter pitcher placed inside the
refrigerator.

Do I have to bring my own towels? Linens?

No! This is a full-service, high-end rental home. If you bring your toothbrush and your
underwear, we have you covered with the rest!

What else is provided in your rental homes?

All of our rentals are stocked with

  • Shampoo
  • Conditioner
  • Iron/ironing board
  • Hair dryers
  • Digital bathroom scales
  • Plunger and toilet brush
  • Broom/dustpan
  • Alarm clocks
  • Emergency flashlights
  • First aid kits
  • Fire extinguishers
  • Laundry detergent
  • Dishwasher detergent
  • Hand soap
  • Toilet paper
  • Napkins
  • Paper towels
  • Garbage bags
  • BBQ tools (for homes with a grill)
  • And more!

How (un)comfortable is the sleeper sofa?

Nearly all of our homes have a queen size sleeper sofa. Some have two!

Knowing that our sleeper sofas will get plenty of use, we have splurged on the best mattress
available on the market. We have received countless compliments from once skeptical guests who
enjoy a great sleep, despite expecting to wake up with a sore back, or feeling like they slept on top
of a metal bar.

Try it… you will be impressed!

Do you offer free Internet?

Who could live without Internet?! Every home offers free and fast wifi.

What sort of television service do you
offer?

Nearly all homes are equipped with satellite television through DIRECTV.

Aside from tv, what other entertainment is
available in the home?

Books! All of our homes feature a lending library. If a book interests you, feel free to take it
with you when you leave. If you finish a book that you don’t want to drag along on your continued
travels, we encourage you to leave it behind for others.

Games! Each home has a collection of games that should appeal to children and adults.

Movies! Our homes have a DVD player for you to play your favorite films. You can also connect
your computer to the tv via HDMI.

Concierge Services

What concierge services do you offer?

We are a full service operation. We rely on our years living in the neighborhood, along with the
experience of over 800 bookings, to help ensure that your stay meets your expectations.

We happily share recommendations for dining, sightseeing, and transportation/car services. We are
pleased to refer you to top-notch providers for spa, hair, and nail services. We will accept
delivery of packages/luggage in advance of your stay. In addition, we are happy to help you arrange
reputable babysitters. Our team will even fill your shopping list and stock your home with groceries
in advance of your arrival.

On request, we will decorate your home for a birthday, anniversary or other celebration. We will
even have a cake waiting for you if you wish.

Do you have other special requests that would make your trip perfect? Just let us know, and we will
partner with you to meet your needs.

Do you offer recommendations for dining? Sightseeing? Transport?

Yes! Upon booking, we will share with you our homemade guide to Seattle, customized to your
neighborhood. It includes our favorite restaurants, with details that you won’t find elsewhere,
including what dishes not to miss and which waiter to request. The guidebook offers insider hints
and suggestions for both the popular and lesser-known attractions. It also includes a walking tour
of the neighborhood, review of annual events and festivals, and much more.

Cooking as a group sounds like fun, but I’d hate to spend precious vacation time on grocery shopping. Care to stock the kitchen for us?

We will happily stock the house in advance of your check-in so that everything is ready when you
arrive. This service requires arrangement in advance and we generally expect to have your list at
least 72 hours ahead of arrival. For this convenience, we will add 20% to the grocery bill (minimum
fee is $25), with a $5 surcharge if your order requires stops at multiple stores (e.g. Whole Foods
and Safeway). You may include beer, wine and liquor in your request.

I’d love a housekeeping service mid-stay. Can we arrange for that?

Our housekeeping crew does a thorough cleaning between all guests. If you would like a cleaning
during your stay, we can organize that with advanced arrangements. The fee is a direct pass through
to the housekeepers, and will be equal to that charged with your original booking. You may leave the
payment for the cleaner directly, or arrange to pay through us.

If you would like a change of towels during your stay, we can organize that for a fee of $5 per
person and with advanced arrangements.

We’d like to enjoy a night out for the adults. Do you have a babysitter recommendation?

Please let us know in advance and we will help you source an experienced, responsible sitter(s) for your kid(s). Now go on out and have some fun!

Do you have maintenance on site?

Unlike most vacation rental homes, we have a maintenance team working 7 days a week. If there is an
item that requires attention, we can usually tend to it the same day or first thing the following
day. That said, our homes are in tip top shape and so issues rarely arise!

Can we ship some items in advance of our stay?

Yes. If you wish to send luggage or other materials in advance, please ask us for shipping
instructions. We will gladly receive your shipment without a fee, and have your delivery waiting for
you in your home upon arrival.

Booking

Do you have minimum stay requirements?

For most of the year, we do not. However, we do have minimum stay guidelines that vary by home and
date for various holidays, certain weekends, and throughout the summer season. We sometimes relax
these guidelines for stays that are booked on short notice, or for days that are vacant between
existing bookings. This is another reason why we do not take instant bookings on our site.

Aside from the rental rate, what other fees are charged with each booking?

When you enter your dates and headcount into our website, the pricing returned will include the following:

One-time cleaning fee of $90 (1 and 2 bedrooms), $150 (3 and 4 bedrooms) or $200 (5+ bedrooms). The entirety of this fee is passed on to the cleaning crew. We proudly pay above market wages for our exceptional team.
Sales tax of 9.6%. This tax is waived for stays 30 days and longer.
Extra guest fee: There is no change in price for any headcount up to twice the number of bedrooms in the home. Beyond this number, there is a nightly fee of $25 per additional person. ($15 per person per night at “Dawg Pound.”)
A fully-refundable security deposit is collected with each rental.

If you choose to pay by credit card, we pass through 3% credit card processing fees.

How does the security deposit work?

The security deposit ranges from $500 (1 and 2 bedroom homes) to $1,000 (3+ bedroom homes). Seattle
Vacation Home, at its sole discretion, is entitled to withhold funds from the security deposit to
reimburse for damages to fixtures, furnishings, housewares, appliances, structures or other
property. Funds may also be withheld to compensate for excess cleaning expenses. In the event that
the funds in the security deposit are insufficient to recompense damages, Seattle Vacation Home
reserves the right to collect additional funds from guests.

Seattle Vacation Home will return the security deposit (minus any funds owed for damage) within 7
business days of the departure of the guest.

For your comfort, please understand that in over 800 bookings to date, we have experienced issues
with fewer than 2% of guests. And in most of these cases, the guests have agreed “oops, we broke
____, please take reimbursement from our deposit.” We tend to attract responsible and mature guests,
and so we are not accustomed to disputes!

What forms of payment do you accept?

We accept cash, Venmo, electronic bank transfer, bank wire, Popmoney, and checks made out to Seattle Vacation Home. Paypal is accepted if there is no fee on the receiving end.

Credit cards are accepted with a 3% fee for payment processing.

Do you offer discounts for longer-term stays?

We offer monthly pricing for stays 30 days or longer.

What is your cancellation policy?

All accepted reservations are non-refundable for any reason. We are a small family business and when we accept a reservation, we remove that home from the market and can no longer accept bookings for it. Since we are prepared to honor your reservation, we expect you to honor it as well. Guests shall bear the financial burden of their changing travel plans regardless of reason, including but not limited to:

  • Someone died
  • Someone was born
  • Someone was fired
  • Someone got a new job
  • Someone got injured
  • Someone got sick
  • Someone got well
  • Someone isn’t graduating after all
  • The wedding/conference/cruise/meeting/concert/etc. was cancelled
  • A flight was delayed
  • A flight was canceled
  • There was a storm, hurricane, earthquake, typhoon, monsoon, tornado, etc.
  • All of the above applies to shortened stays in addition to canceled stays.

Policies

What is the process to confirm a booking with Seattle Vacation Home?

We have streamlined and automated our planning experience as follows:

Submit a request via this website and await a lightning fast reply.
Create a login to our Guest Portal and complete our pre-stay questionnaire and upload a photo ID to the Guest Portal.
Complete the electronic signing of our Rental Agreement and complete payment.
At that point, your booking is confirmed, and you will be invited to download your detailed stay instructions (including address, directions, house manual, wifi code, etc.) and our homemade Seattle guidebook.

Enjoy your stay!

Can we host an event at one of your homes?

For the most part, our homes are not suitable for large social gatherings, as we wish to respect
the rights of our neighbors to a calm and peaceful environment. We are willing to consider
events on a case-by-case basis which will take into account your vision for your event,
including time of day, anticipated headcount, and expected noise levels.

Is your home suitable for a team building retreat/offsite?

A few of our homes are well-designed for workshops and business retreats. Please contact us to discuss your particular needs and how we might be able to accommodate you.

Do I have to wash the towels and linens before I leave? How about the dishes?

No! You are on vacation. No need to do the laundry. For the dishes, you are welcome to rinse them off and leave them in the sink.

What rules do you enforce at your rental homes?

We have a reasonable set of rules designed to respect our neighbors, ensure the safety of our guests, and protect our property. Please see here for a discussion of our expectations.

Do we have to sign a lease to stay at one of your homes?

Yes. We will send you a Rental Agreement through our Guest Portal on this website. It can be signed electronically.

Are there any other requirements to stay with Seattle Vacation Rental?

Just as is the case at most lodging providers, you will need to provide a photo ID. This can be
scanned and uploaded to our Guest Portal on this website. You will also need to provide the full
names of all guests who will be in the home. This is a requirement of our insurer and not
subject to negotiation.

Planning your trip

Are there any other requirements to stay with Seattle Vacation Rental?

Just as is the case at most lodging providers, you will need to provide a photo ID. This can be
scanned and uploaded to our Guest Portal on this website. You will also need to provide the full
names of all guests who will be in the home. This is a requirement of our insurer and not subject to
negotiation.

Do we have to sign a lease to stay at one of your homes?

We have a reasonable set of rules designed to respect our neighbors, ensure the safety of our guests, and protect our property. Please see here for a discussion of our expectations.

What rules do you enforce at your rental homes?

We have a reasonable set of rules designed to respect our neighbors, ensure the safety of our guests, and protect our property. Please see here for a discussion of our expectations.

Do I have to wash the towels and linens before I leave? How about the dishes?

No! You are on vacation. No need to do the laundry. For the dishes, you are welcome to rinse them off and leave them in the sink.

Is your home suitable for a team building retreat/offsite?

A few of our homes are well-designed for workshops and business retreats. Please contact us to discuss your particular needs and how we might be able to accommodate you.

Can we host an event at one of your homes?

For the most part, our homes are not suitable for large social gatherings, as we wish to respect the
rights of our neighbors to a calm and peaceful environment. We are willing to consider events on a
case-by-case basis which will take into account your vision for your event, including time of day,
anticipated headcount, and expected noise levels.

What is the process to confirm a booking with Seattle Vacation Home?

We have streamlined and automated our planning experience as follows:

Submit a request via this website and await a lightning fast reply.
Create a login to our Guest Portal and complete our pre-stay questionnaire and upload a photo ID to the Guest Portal.
Complete the electronic signing of our Rental Agreement and complete payment.
At that point, your booking is confirmed, and you will be invited to download your detailed stay instructions (including address, directions, house manual, wifi code, etc.) and our homemade Seattle guidebook.

Enjoy your stay!

Other Questions

I work at/volunteer for a non-profit organization. Will you donate housing or a raffle/auction prize for our use?

Seattle Vacation Home enthusiastically supports various worthwhile causes. For more information about how to nominate your organization for consideration, please see the “Giving Back” section our website.

Do you offer any loyalty program?

We treasure our frequent guests, and we take great care of them with exclusive pricing, upgrades and other special attention. For those expecting to stay with us frequently for business, we offer to devise a loyalty program customized to the preferences of the guest.

See all of our incredible rental homes!

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